Privacy Policy

Last updated: 21 May 2026

Brisbane Solar Battery Systems Pty Ltd (ABN 67 437 267 923) ("we", "us", "our") is committed to protecting the privacy of every person who contacts us or uses our website. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

We collect only the information we need to respond to you and quote, supply, and install solar and battery systems. This typically includes:

• Contact details you give us through our enquiry form, by phone, or by email — your name, email address, phone number, and suburb.
• Enquiry details — information you choose to share about your property, energy use, existing system, or the work you are considering.
• Installation and service records — if you become a customer, details relevant to the design, quote, installation, warranty, and servicing of your system.
• Website usage information — basic technical and analytics data collected automatically when you visit our website, such as your browser type, approximate location, pages viewed, and referring site.

2. How we collect it

We collect personal information directly from you when you complete our online enquiry form, request a booking, call us, email us, or speak with our team. We also collect website usage information automatically through cookies and similar technologies (see section 6).

3. How we use your information

We use your personal information to:

• respond to your enquiry and answer your questions;
• prepare quotes and arrange site assessments, bookings, and installations;
• supply, install, and service solar and battery systems and manage warranties;
• meet our obligations as a Clean Energy Council Approved Retailer and comply with applicable laws and rebate or accreditation requirements;
• improve our website and the quality of our service;
• contact you about your enquiry or, where you have asked us to, about related products and services. You can opt out of any non-essential communications at any time.

4. We do not share your data

We treat your information as confidential. We do not disclose your personal information to third parties for their marketing, profiling, or commercial use.

The only circumstances in which your information may be handled by others are limited and necessary:

• Service providers acting on our behalf — for example, the secure software we use to manage enquiries and bookings, or our email provider. These providers may only use the information to perform services for us, and are required to keep it confidential and secure. They are not permitted to use it for their own purposes.
• Where required by law — if we are legally compelled to disclose information, for example to a court, regulator, or government authority.
• With your consent — if you specifically ask us to share information (for example, with an installer or finance provider you have chosen).

We do not transfer your personal information overseas for marketing purposes. Where a service provider stores data outside Australia, we take reasonable steps to ensure it is handled consistently with this policy and Australian privacy law.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. We retain personal information only for as long as needed to fulfil the purposes described in this policy or to meet legal, warranty, and accreditation obligations, after which we take reasonable steps to securely destroy or de-identify it.

6. Cookies and website analytics

Our website uses cookies and similar technologies to help the site function and to understand how visitors use it. This includes basic analytics and an advertising pixel (the Meta/Facebook pixel) that helps us measure the performance of our advertising and reach people who may be interested in our services.

These tools may collect information such as pages visited and actions taken on our site. We use this information only to operate and improve our website and advertising — not to identify you personally to third parties. You can control or disable cookies through your browser settings, and you can manage ad personalisation through your settings with the relevant platform (for example, your Meta/Facebook ad preferences). Disabling cookies may affect how some parts of the site work.

7. Third-party links and embedded content

Our website includes embedded booking and content features and may link to other websites. We are not responsible for the privacy practices of third-party sites or services. We encourage you to read the privacy policies of any third-party site you visit.

8. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. You may also ask us to delete information we no longer need to keep. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

9. Making a complaint

If you believe we have mishandled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.

11. Contact us

If you have any questions about this policy or about how we handle your personal information, please contact us:

Brisbane Solar Battery Systems Pty Ltd
ABN 67 437 267 923 · CEC Approved Retailer
Email: sbsbrisbane@gmail.com
Phone: 0417909746